04/26/2011
Source: GMAnews.tv
Because BPO workers, more commonly known as call center agents, have several job-related concerns, they will meet with the Kabataan Partylist in order to gear up for solidarity actions on May 1.
Their concerns include job security, the right to association, occupational safety and job-related health issues.
In an interview with GMA News Online, Marben Romero, a former training manager at Sitel — an outsourcing firm that deals in technical and customer service accounts — described the main issues call center agents face these days.
“A call center agent’s main concerns these days are: One, job security. Many agents can be let go when accounts get terminated. And things are in constant flux in the BPO industry," he said.
“Two, health concerns. Due to the lifestyle — improper nutrition, eating too much junk food, adjusting to the night shift, irresponsible sex lives — a lot of agents put their own health at risk," Romero said.
“Also, speaking of the night shift, getting home safely can be a concern. It can be a dangerous world out there, man," he added.
BPO agents who wish to take solidarity actions on Labor Day and thus make their concerns known may want to attend a meeting Wednesday at the UP Diliman College of Mass Communications Auditorium at 10 a.m.
The meeting will be between BPO agents and Kabataan Partylist chaired by Rep. Raymond V. Palatino. — With Aya Yuson/VS, GMA News
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